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Selban Online Store Standard Terms and Conditions

Article 1 (Purpose)

The purpose of these Terms and Conditions is to stipulate the rights, obligations, and responsibilities of the cyber mall and the "User" in using the Internet-related services (hereinafter referred to as the "Service") provided by the cyber mall (hereinafter referred to as the "Mall") operated by Selban Corporation (hereinafter referred to as the "Company").

"These Terms and Conditions shall also apply to e-commerce transactions using PC communication, wireless, etc. unless contrary to their nature."

Article 2 (Definitions)

① "Mall" refers to a virtual business place set up by the Company to provide goods or services (hereinafter referred to as "Goods, etc.") to "Users" to trade goods, etc. using information and communication facilities such as computers, and is also used in the sense of a business operator operating a cyber mall.

② "User" refers to members and non-members who access the Mall and use the services provided by the Mall in accordance with these Terms.

③ 'Member' means a person who has registered as a member of the 'Mall' and can continue to use the services provided by the 'Mall'.

④ "Non-member" refers to a person who uses the services provided by the "Mall" without becoming a member.

Article 3 (Statement, Explanation, and Amendment of Terms)

① The Company shall post the contents of these Terms and Conditions, the name of the company and its representative, the address of its business location (including the address of the place where consumer complaints can be handled), telephone number, fax number, e-mail address, business license number, e-commerce business registration number, and personal information manager on the initial service screen (front) of the "Mall" so that the "User" can easily recognize them. However, the contents of the Terms and Conditions may be made available to the User through the connection screen.

② The "Company" shall provide a separate connection screen or pop-up screen so that the "User" can understand important contents such as withdrawal of subscription, delivery responsibility, and refund conditions among the contents stipulated in the Terms and Conditions before the "User" agrees to the Terms and Conditions, and seek confirmation from the "User".

③ The Company may amend these Terms and Conditions to the extent that it does not violate any applicable laws, such as the Act on Consumer Protection in Electronic Commerce, etc., the Act on Regulation of Terms and Conditions, the Electronic Documents and Electronic Transactions Basic Act, the Electronic Financial Transactions Act, the Electronic Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Act on Door-to-door Sales, etc.

④ If the "Company" revises the Terms and Conditions, it shall specify the date of application and the reason for the revision and notify it on the initialization screen of the "Mall" along with the current Terms and Conditions from 7 days before the date of application to the day before the date of application. However, if the terms and conditions are changed to the disadvantage of the "User", the "Company" shall notify the "User" with a grace period of at least 30 days in advance. In this case, the "Company" shall clearly compare the contents before the revision and the contents after the revision and display them so that the "User" can easily understand.

⑤ The User may terminate the contract concluded under the provisions of the Terms before the revision until the business day before the effective date of the revised Terms after the revised Terms are posted or notified, and if the User does not object to the revision of the Terms, the User shall be deemed to have approved the revision of the Terms.

⑥ The Company may have separate terms or conditions of use (hereinafter referred to as "other terms") for individual services within the services provided by the Company, and shall apply the other terms after obtaining the Member's consent to the other terms separately from the consent to these Terms. In this case, the Other Terms shall prevail over these Terms.

⑦ Matters not stipulated in these Terms and the interpretation of these Terms shall be governed by the Act on Consumer Protection in Electronic Commerce, the Act on Regulation of Terms and Conditions, the Guidelines for Consumer Protection in Electronic Commerce set by the Fair Trade Commission, and related laws and regulations or common practice.

Article 4 (Provision and Modification of the Services)

① The "Company" shall perform the following tasks.

1. provide information about goods or services and enter into a contract to purchase them

2. delivery of goods or services for which a purchase contract has been executed

3. other tasks as determined by the Company

② The "Mall" may change the contents of the goods or services to be provided under a contract to be concluded in the future in the event that the goods or services are out of stock or the technical specifications are changed. In this case, the contents of the changed goods or services and the date of provision shall be immediately notified on the place where the contents of the current goods or services are posted.

③ If the "Mall" changes the contents of the service contracted with the "User" to provide due to reasons such as out of stock of goods or changes in technical specifications, the "Mall" shall immediately notify the "User" of the reason to the address where the "User" can be notified.

④ In the case of the preceding Paragraph, the 'Mall' shall compensate the 'User' for any damages incurred by the 'User'. However, this shall not apply if the 'Mall' proves that it is not intentional or negligent.

Article 4 (Provision and Modification of the Services)

① The "Company" shall perform the following tasks.

1. provide information about goods or services and enter into a contract to purchase them

2. delivery of goods or services for which a purchase contract has been executed

3. other tasks as determined by the Company

② The "Mall" may change the contents of the goods or services to be provided under a contract to be concluded in the future in the event that the goods or services are out of stock or the technical specifications are changed. In this case, the contents of the changed goods or services and the date of provision shall be immediately notified on the place where the contents of the current goods or services are posted.

③ If the "Mall" changes the contents of the service contracted with the "User" to provide due to reasons such as out of stock of goods or changes in technical specifications, the "Mall" shall immediately notify the "User" of the reason to the address where the "User" can be notified.

④ In the case of the preceding Paragraph, the 'Mall' shall compensate the 'User' for any damages incurred by the 'User'. However, this shall not apply if the 'Mall' proves that it is not intentional or negligent.

Article 5 (Discontinuance of Services)

① The "Mall" may temporarily suspend the provision of the Service in the event of maintenance, inspection, replacement, or breakdown of information and communication facilities such as computers, interruption of communication, etc.

② The 'Mall' shall compensate the 'User' or a third party for any damages suffered by the 'User' or a third party due to the temporary suspension of the provision of the Service due to the reason of Paragraph 1. However, this shall not apply if the 'Mall' proves that it is not intentional or negligent.

③ If the Service becomes unavailable for reasons such as conversion of business items, abandonment of business, or integration between companies, the "Mall" shall notify the "User" in the manner specified in Article 8 and compensate the consumer in accordance with the conditions originally provided by the "Mall". However, if the 'Mall' does not notify the compensation criteria, the 'Mall' shall pay the 'User' in kind or cash equivalent to the value of the currency prevailing in the 'Mall' for the 'User's' mileage or accumulated points.

Article 6 (Membership)

① The "User" applies for membership by filling in the membership information according to the registration form prescribed by the "Mall" and indicating that he/she agrees to these Terms and Conditions.

② The "Mall" shall register as a member any "User" who applies to become a member as described in Paragraph 1 unless the User falls under any of the following items.

1. If the applicant has previously been disqualified from membership pursuant to Article 7.3 of these Terms and Conditions, except in the event that the applicant has obtained the approval of the Mall to rejoin membership after three years have elapsed since the disqualification pursuant to Article 7.3.

2. the registration is false, misleading, or incorrect.

3. if it is deemed that registering as an other member would significantly interfere with the technical operation of the Mall.

③ The membership contract shall be concluded when the consent of the "Mall" reaches the member.

④ If there is a change in the information registered at the time of registration, the member shall notify the "Mall" of the change within a reasonable period of time by modifying the membership information.

Article 7 (Termination of Membership and Disqualification, etc.)

① Members may request to withdraw from the Mall at any time, and the Mall shall process the withdrawal immediately.

② If a member falls under any of the following reasons, the "Mall" may restrict or suspend membership.

1. you provided false information when applying to join.

2. Failure to pay the price of goods purchased using the "Mall" or other debts incurred by the Member in connection with the use of the "Mall" on the due date.

3. threaten the order of e-commerce, such as interfering with others' use of the Mall or stealing their information.

4. use the "Mall" to engage in any act prohibited by law or these Terms and Conditions or contrary to public order and morality

③ After the 'Mall' restricts or suspends the membership, the 'Mall' may terminate the membership if the same act is repeated more than once or if the reason is not corrected within 30 days.

④ If the "Mall" disqualifies a member, the membership registration shall be canceled. In this case, the member shall be notified and given a period of at least 30 days to make a defense before the membership registration is canceled.

⑤ Notwithstanding the provisions of Paragraphs 2 through 4, if any of the following applies, the Company may disqualify the Member or permanently restrict the use of the Company's services after notifying the Member and the User of the violation within 3 days from the date of discovery.

1. intentionally damages the supplied goods, etc. and demands withdrawal of subscription, etc.

2. use the Service using someone else's name or information.

3. making abnormal payments or otherwise using the Company's system in violation of relevant laws and regulations, such as the Credit and Specialized Financial Services Business Act.

4. interferes with the work of the Company by repeatedly canceling, returning or refunding orders for unjustified reasons

5. abusing the payment method, such as for criminal or monetization purposes

6. engage in behavior that may cause physical or mental distress to an employee of the Company that is out of proportion, such as verbal abuse, assault, etc.

7. use the "Mall" in any other unusual way to interfere with the Company's business and the use of services by other "Members" and "Users", thereby significantly infringing their rights and interests

Article 8 (Notices to Members)

① When the 'Mall' gives notices to the 'Member', it may be sent to the e-mail address specified by the 'Member' in advance by agreement with the 'Mall'. "The Member shall correct any changes to the e-mail address designated by the Member in accordance with the methods and procedures prescribed by the Mall, and if the Member neglects to do so and the Mall sends a notice to the original e-mail address, such notice shall be deemed to have been validly delivered.

② The "Mall" may substitute individual notices for notices to unspecified members by posting them on the "Mall" bulletin board for more than one week. However, individual notifications shall be made for matters that have a significant impact on the Member's transactions.

Article 9 (Purchase Application and Consent to Provide Personal Information)

① The "User" shall apply for purchase on the "Mall" by the following or similar methods, and the "Mall" shall provide each of the following contents in an easy-to-understand manner when the "User" applies for purchase. However, if the User is a member, the application of Paragraphs 2 through 4 may be excluded.

1. search and select goods, etc.

2. enter the recipient's full name, address, phone number, email address (or mobile phone number), etc.

3. confirmation of the contents of the terms and conditions, services with limited right of withdrawal, and costs such as shipping and installation charges

4. an indication that you agree to these Terms and confirm or deny the points in 3. above (Example, mouse click)

5. application for purchase of goods, etc. and confirmation thereof or consent to confirmation by the "Mall"

6. select a payment method

② If the "Mall" needs to provide personal information of the purchaser to a third party, the "Mall" shall notify the purchaser of 1) the person to whom the personal information is provided, 2) the purpose of using the personal information of the person to whom the personal information is provided, 3) the items of personal information to be provided, and 4) the period of retention and use of the personal information of the person to whom the personal information is provided, and obtain consent. (The same applies to any changes in the consent received.)

③ If the "Mall" entrusts a third party to handle the personal information of the buyer, the "Mall" shall notify the buyer of 1) the person to whom the personal information is entrusted, and 2) the contents of the work to be entrusted to handle the personal information and obtain the buyer's consent. (The same applies if the consent is changed.) However, if it is necessary for the fulfillment of the contract for the provision of the service and is related to the convenience of the buyer, the notification and consent procedures may be waived by notifying the buyer through the privacy policy in the manner prescribed by the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.

Article 10 (Formation of Contract)

① The "Mall" may not approve the purchase application as described in Article 9 if any of the following items apply. However, in the case of concluding a contract with a minor, the minor or his/her legal representative shall be notified that the contract may be canceled if the consent of the legal representative is not obtained.

1. the application contains falsehoods, omissions, or misstatements

2. minors are purchasing goods and services prohibited by juvenile protection laws, such as tobacco, alcohol, or other products.

3. we determine that accepting any other purchase request would be materially disruptive to the technology of the Mall.

4. we determine that accepting any other purchase request would materially impair the technical operation of the Site.

5. the purchase is made by a member whose membership is restricted, suspended, or lost for any reason.

② The contract shall be deemed to have been concluded when the 'Mall''s consent reaches the 'User' in the form of a receipt confirmation notice under Article 12.1.

③ The "Mall's" consent shall include information regarding the confirmation of the "User's" purchase application, the availability of sales, and the correction or cancellation of the purchase application.

Article 11 (Payment Method)

Payment for goods or services purchased on the "Mall" may be made by any of the following methods. However, the "Mall" may not add any nominal fee to the price of goods or services for the payment method of the "User".

1. various account transfers such as phone banking, internet banking, mail banking, etc. 2. accept payments from prepaid cards, debit cards, credit cards, and more

3. online direct deposit

4. payment by electronic money

5. pay on receipt

6. payment by points paid by the Mall, such as miles, etc.

7. payment by gift certificates contracted with the Mall or recognized by the Mall

8. payment by other electronic payment methods, etc.

Article 12 (Confirmation of Receipt; Modification and Cancellation of Purchase Application)

① The "Mall" shall send a confirmation of receipt to the "User" when the "User" applies for a purchase.

② The User who receives the receipt confirmation notice may request to change or cancel the purchase application immediately after receiving the receipt confirmation notice if there is a discrepancy in the expression of intention, and the "Mall" shall process the request without delay if there is a request from the "User" before delivery. However, if the payment has already been made, the provisions of Article 15 regarding withdrawal of subscription, etc. shall apply.

Article 13 (Supply of Goods, etc.)

① The "Mall" shall take all necessary measures such as customization, packaging, etc. to deliver the Goods within 7 days from the date the "User" places an order, unless there is a separate agreement between the "User" and the "Mall" regarding the timing of delivery of the Goods. However, if the 'Mall' has already received all or part of the payment for the Goods, the 'Mall' shall take action within 3 business days from the date of receipt of all or part of the payment. At this time, the "Mall" shall take appropriate measures so that the "User" can check the procedure and progress of the supply of goods, etc.

② The "Mall" shall specify the means of delivery, the person who bears the delivery cost by means, and the delivery period by means for the goods purchased by the "User". If the 'Mall' exceeds the agreed delivery period, the 'Mall' shall compensate the 'User' for the resulting damage. However, this shall not apply if the 'Mall' proves that it is not intentional or negligent.

Article 14 (Refund)

The "Mall" shall notify the "User" without delay if the goods applied for purchase by the "User" cannot be delivered or provided due to reasons such as being out of stock, and if the payment for the goods is received in advance, the "Mall" shall refund the payment within 3 business days from the date of receipt or take necessary measures to refund the payment.

Article 15 (Cancellation of Subscription, etc.)

① A "User" who has concluded a contract for the purchase of goods with the "Mall" may withdraw his/her subscription within 7 days from the date of receipt of a written document regarding the contract contents pursuant to Article 13, Paragraph 2 of the Act on Consumer Protection in Electronic Commerce (if the supply of goods is later than when the written document is received, it refers to the date on which the goods are supplied or the supply of goods is started). However, if the Act on the Protection of Consumers in Electronic Commerce, etc. stipulates otherwise regarding the withdrawal of a subscription, the provisions of the Act shall apply.

② The User shall not be entitled to return or exchange the Goods if the User has received the Goods in any of the following cases.

1. If the goods, etc. are lost or damaged due to reasons responsible for the "User" (however, if the packaging, etc. is damaged to check the contents of the goods, etc.)

2. the value of goods, etc. is significantly reduced due to the use or partial consumption by the User

3. the value of the goods has decreased significantly over time to the extent that resale is not feasible.

4. damaged the packaging of the original goods, etc. if it is possible to duplicate the goods, etc. with the same performance.

5. you have received all or part of the services you purchased.

③ In the case of Paragraph 2, Items 2 through 4, the "Mall" shall not be restricted from withdrawing the subscription of the "User" unless the "Mall" has specified the fact that the withdrawal of the subscription is restricted in advance in a place where the consumer can easily understand it or has taken measures such as providing a trial product.

④ Notwithstanding the provisions of Paragraphs 1 and 2, if the contents of the goods, etc. are different from the contents of the display and advertisement or are performed differently from the contract, the "User" may withdraw the subscription within 3 months from the date of supplying the goods, etc. and within 30 days from the date of knowing or being able to know the fact.

Article 16 (Effect of withdrawal of subscription, etc.)

① The "Mall" shall refund the price of the goods, etc. already paid within 3 business days if the goods, etc. are returned from the "User". In this case, if the "Mall" delays in refunding the goods to the "User", the "Mall" shall pay the delayed interest calculated by multiplying the delayed interest rate specified in Article 21.2 of the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce, etc.

② When the "Mall" refunds the above payment, if the "User" has paid for the goods or services by a payment method such as credit card or electronic money, the "Mall" shall request the business that provided the payment method to suspend or cancel the charge for the goods or services without delay.

③ In the case of withdrawal of subscription, the User shall bear the cost of returning the supplied goods, etc. The "Mall" shall not claim any penalty or damages from the "User" for withdrawal of the subscription. However, if the contents of the goods are different from the display and advertisement or are performed differently from the contract, the "Mall" shall bear the cost of returning the goods.

④ If the User bears the shipping cost when the User receives the goods, the "Mall" shall clearly indicate who bears the cost when the User withdraws the subscription so that the User can easily understand.

Article 17 (Privacy)

① The "Mall" collects the minimum personal information necessary to fulfill the purchase contract and provide services when collecting personal information of the "User". The following items shall be mandatory and other items shall be optional. In the event that the information of another person is entered for delivery, etc., the user shall provide the information lawfully collected from the other person (including agreeing to provide it to the "Mall") to the "Mall".

  1. 1. full name
  2. 2. date of birth
  3. 3. gender
  4. 4. carrier
  5. 5. mobile phone number
  6. 6. wishID (if member)
  7. 7. password (if you're a member)
  8. 8. e-mail address

② The "Mall" shall notify the user of the purpose and obtain the user's consent when collecting personally identifiable personal information.

③ The personal information provided shall not be used for any other purpose or provided to a third party without the consent of the user, and the "Site" shall be responsible for all such use. However, the following cases are exceptions.

  1. you provide the carrier with the minimum amount of information about you (name, address, phone number) necessary to make the delivery.
  2. in a form that does not identify a specific individual, as necessary for statistical purposes, academic research, or market research
  3. necessary for the settlement of payments in connection with the transaction of goods or services
  4. if necessary to verify your identity to prevent fraud
  5. there is a compelling reason required by law or as otherwise required by law

④ If the "Mall" is required to obtain the consent of the "User" under Paragraphs 2 and 3, it shall specify or notify in advance the matters stipulated in Article 22, Paragraph 2 of the Act on Promotion of Information and Communications Network Utilization and Information Protection, such as the identity of the person in charge of personal information management (affiliation, name and phone number, and other contact information), the purpose of collecting and using information, and the provision of information to third parties (recipient, purpose of provision, and content of information to be provided), and the "User" may withdraw this consent at any time.

⑤ The User may request to view and correct errors in his/her personal information held by the 'Mall' at any time, and the 'Mall' shall be obligated to take necessary measures without delay. "If the User requests the correction of an error, the 'Mall' shall not use the personal information until the error is corrected.

⑥ The "Mall" shall limit the number of persons who handle the personal information of the "User" to a minimum in order to protect personal information, and shall be liable for any damage to the "User" caused by the loss, theft, leakage, provision to a third party without consent, falsification, etc. of the "User's" personal information, including credit card, bank account, etc.

⑦ The "Mall" or a third party that has received personal information from the "Mall" shall destroy the personal information without delay when the purpose of collecting the personal information or the purpose for which it was provided has been fulfilled.

⑧ The "Mall" does not set the consent field for the collection, use, and provision of personal information to be selected in advance. In addition, the "Mall" specifically specifies the services that are restricted when the user refuses to consent to the collection, use, and provision of personal information, and does not restrict or refuse to provide services such as membership registration based on the user's refusal to consent to the collection, use, and provision of personal information that is not a mandatory collection item.

Article 18 (Obligations of the Mall)

① The "Mall" shall not engage in any acts prohibited by laws and regulations and these Terms and Conditions or contrary to public order and morals, and shall do its best to provide goods and services continuously and stably in accordance with these Terms and Conditions.

② The "Mall" shall have a security system to protect the personal information (including credit information) of the "User" so that the "User" can use the Internet service safely.

③ The "Mall" shall be liable to compensate the "User" for any damage caused to the "User" due to unfair display or advertisement of goods or services as specified in Article 3 of the Act on Fairness of Display and Advertisement.

④ The "Mall" does not send commercial e-mails for commercial purposes that the "User" does not want.

Article 19 (Member's Obligations Regarding IDs and Passwords)

① Except in the case of Article 17, the Member is responsible for managing his/her ID and password.

② Members shall not make their ID and password available to any third party.

③ If the Member realizes that his/her ID and password have been stolen or are being used by a third party, the Member shall immediately notify the Mall and follow the instructions of the Mall.

Article 20 (Obligations of the "User")

The "User" shall not engage in any of the following acts.

  1. 1. registration of false information in the application or change
  2. 2. misappropriation of another's information (including, but not limited to, listing or registering another's information for purposes other than those for which it was lawfully collected or for which it was collected)
  3. 3. change of information published in the "Mall"
  4. 4. transmitting or posting information (computer programs, etc.), etc. other than the information specified by the Mall
  5. 5. infringement of intellectual property rights, including copyrights, of the Mall or other third parties
  6. 6. defame or interfere with the business of the Mall or any other third party
  7. 7. disclose or post obscene or violent messages, images, audio, or other information on the Mall that is contrary to public order and morals

Article 20.2 (Writing Product Reviews, etc.)

① Product reviews can be written by users who have purchased goods and services and are open to the public.

② Review authors can delete their reviews. The review will be deleted along with any comments attached to it and any images attached to it.

③ The "Mall" may take measures such as deletion or blinding of posts (including product names and attached images and comments, the same as this Article) made by the "User" in the following cases, and when a post is deleted, all responses or comments related to the post will be deleted. (However, the "Mall" shall not delete or blind posts solely because they are complaints about goods or services or because they are unfavorable to the Seller.)

  1. 1. contains content that violates any laws or regulations
  2. 2. is abusive, libelous, or otherwise violates the rights, reputation, credibility, or other legitimate interests of others
  3. 3. contains malware or data that causes malfunction of information and communication devices
  4. 4. is unrelated to the valuation of the goods and services.
  5. 5. violate other public order or morals of society

④ The "Mall" does not send commercial e-mails for commercial purposes that the "User" does not want.

Article 21 (Relationship between a Connected Mall and a Non-Connected Mall)

① If the parent "mall" and the child "mall" are connected by hyperlinks (e.g., the targets of the hyperlinks include text, pictures, and fairy tales), the former is called the linking "mall" (website) and the latter is called the child "mall" (website).

② The connecting "mall" shall not be liable for any transaction with the "user" based on the goods independently provided by the connecting "mall" if it is stated on the initial screen of the connecting "mall" or on the pop-up screen at the time of connection.

Article 22 (Attribution of Copyright and Restrictions on Use)

① Copyright and other intellectual property rights to works created by the 'Mall' shall belong to the 'Mall'.

② The User shall not reproduce, transmit, publish, distribute, broadcast, or otherwise use for commercial purposes or cause a third party to use for commercial purposes any information obtained through the use of the 'Mall' that belongs to the intellectual property rights of the 'Mall' without the prior consent of the 'Mall'.

③ The "Mall" shall notify the "User" when using the copyright belonging to the "User" under the Agreement.

Article 23 (Dispute Resolution)

① The "Mall" shall establish and operate a damage compensation mechanism to reflect the legitimate opinions or complaints raised by the "Users" and to compensate for the damage.

② The "Mall" shall prioritize the handling of complaints and opinions submitted by the "User". However, if it is difficult to process promptly, the User shall be notified of the reason and the processing schedule immediately.

③ If there is an application for damage relief by the User in connection with an e-commerce dispute between the Mall and the User, the dispute may be subject to mediation by the Fair Trade Commission or a dispute mediation organization commissioned by the city or provincial governor.

Article 24 (Jurisdiction and Governing Law)

① Lawsuits concerning e-commerce disputes between the "Mall" and the "User" shall be subject to the exclusive jurisdiction of the district court having jurisdiction over the address of the "User" at the time of filing, or if there is no address, the district court having jurisdiction over the residence. However, if the address or residence of the User is not clear at the time of filing, or if the User is a foreign resident, the case shall be filed with the competent court under the Civil Procedure Act.

② Korean law shall apply to e-commerce lawsuits filed between the Mall and the User.

By-laws

These terms will be effective October 7, 2024.
(Announcement date: September 30, 2024 / Effective date: October 7, 2024)

Check if points are attached

Ecommerce Agency Agreement

Consent to Provide Personal Information to Third Parties

Ltd. provides the following personal information to sellers for smooth communication between transaction parties, delivery, consultation, etc. when purchasing services and products. Please check and agree to the following.

  • [Required] To
    • JK&D Corporation
  • [Required] Purpose
    • Provide the goods and services ordered and fulfill the contract
    • Handling customer support, complaints, and grievances
  • [Required] Provide
    • Buyer information (ID, name, phone number, email, product purchase information) Recipient information (name, phone number, shipping address)
  • [Required] Retention and usage period
    • Retain for 180 days after purchase/delivery/return services are completed and then destroyed
    • However, items that are required to be kept for a certain period of time by applicable laws and regulations will be destroyed after that period.
    • You have the right to refuse to consent to the collection and use of essential personal information. However, if you do not consent, you will be restricted from using the Service.

Consent to use payment gateways

Tosspayments

Electronic Financial Transactions Basic Terms and Conditions (For Users)

Article 1

The purpose of these Terms and Conditions is to secure the stability and reliability of electronic financial transactions by establishing basic matters concerning electronic financial transactions between Tosspayments Corporation (hereinafter referred to as the 'Company'), which provides electronic payment agency services and payment deposit services, and users.

Article 2 (Definitions of Terms)

Terms used in these Terms have the following definitions

  1. "Electronic financial transaction" means a transaction in which the Company provides electronic payment agency service and payment deposit service (hereinafter referred to as "electronic financial transaction service") through electronic devices, and the user uses it in a computerized manner without face-to-face contact or communication with a member of the Company.
  2. 'Electronic payment agency service' means a service that transmits or receives payment information for the purchase of goods or the use of services by electronic means, or that acts as an agent or mediator for the settlement of the consideration.
  3. 'Payment Deposit Service' refers to a service in which the Company deposits the payment until the time of confirmation of the user's receipt of the goods or use of the service when the user pays all or part of the consideration (hereinafter referred to as 'payment') in advance before receiving the goods or services (hereinafter referred to as 'goods, etc.').
  4. 'User' means a person who agrees to these Terms and Conditions and uses the electronic payment agency service provided by the Company.
  5. "Access medium" refers to the means or information used to instruct transactions or secure the truth and accuracy of users and transaction contents in electronic financial transactions, such as electronic cards and electronic information equivalent thereto (including credit card numbers), certificates under the Electronic Signature Act, user numbers registered with financial institutions or e-finance companies, biometric information of users, and passwords required to use the above means or information, as specified in Article 2 (10) of the Electronic Financial Transactions Act.
  6. "Transaction Instruction" means the User's instruction to a financial institution or e-finance business to process an e-financial transaction in accordance with the e-financial transaction contract;
  7. "Error" means the failure of an e-financial transaction to be performed in accordance with the e-financial transaction contract or the User's transaction instruction without the User's intention or negligence.

Article 3 (Statement and Modification of Terms)

  1. The Company will post these Terms and Conditions before you use the Electronic Payment Gateway Service and allow you to check the important contents of these Terms and Conditions.
  2. The Company shall provide a copy of these Terms and Conditions to the User in writing or electronically upon the User's request.
  3. When the Company changes the Terms, the Company will notify the User by posting the changed Terms on the payment information input screen and the Company's homepage before the effective date.
  4. You may terminate the contract for electronic financial transactions from the time the changes to the Terms are posted or notified in accordance with the provisions of Paragraph 3 until the business day before the effective date of the changes. If the User does not object to the changes to the Terms and Conditions within the foregoing period, the User shall be deemed to have approved the changes to the Terms and Conditions.

Article 4 (Types of Electronic Payment Gateway Services)

The electronic payment processor services provided by the Company are categorized as follows depending on the payment method.

  1. Credit card payment agency service: When the payment method provided by the user for payment of the payment is a credit card, it refers to a service in which the Company acts as an agent or mediator for the transmission, reception of credit card payment information and settlement of payment through the electronic payment system.
  2. Account transfer agency service: A real-time remittance service that allows users to withdraw payment from their account registered with a financial institution through the Company's electronic payment system and transfer it to the desired account.
  3. Virtual Account Service: When a user wants to pay the payment in cash, the payment is automatically made through the Company's electronic payment system by issuing a unique disposable account for the user.
  4. Other: The services provided by the company include 'Mobile phone payment agency service', 'KT phone (ARS, phone bill) payment agency service', 'Gift certificate payment agency service', etc. depending on the type of payment method.

Article 5 (Contents of Payment Deposit Service)

  1. The User (including the person to whom the Goods, etc. are to be supplied if the User consents, as hereinafter defined in this Article) shall notify the Company of the fact that the Goods, etc. have been supplied within three (3) business days from the date the Goods, etc. are supplied.
  2. The Company shall pay the payment to the e-tailer within the period stipulated between the Company and the e-tailer after being notified of the fact that the Company has received the goods from the user.
  3. The Company may pay the payment to the telecommunications vendor without the user's consent if the user does not notify the Company of the fact of the supply of the goods, etc. within three business days after the date of the supply of the goods, etc. without presenting a justifiable reason.
  4. The Company will refund the payment to the consumer if the reason for the refund arises before the payment is made to the telemarketer.
  5. The Company may establish payment deposit service terms and conditions separate from these Terms to establish specific rights and obligations related to the use of payment deposit services with users.

Article 6 (Selection, Management, etc. of Access Media)

  1. The Company may select the access medium to verify the user's identity, authorization, and transaction instructions when providing electronic payment agency services.
  2. You may not lend, delegate use of, transfer or pledge the Access Media to any third party.
  3. Users shall not disclose or expose their access media to third parties or leave them unattended, and shall take sufficient care to prevent theft, forgery or alteration of access media.
  4. When the Company receives a notification from the user of the loss or theft of the access medium, the Company shall be liable to compensate the user for damages caused by the use of the access medium by a third party from that time onward.

Article 7 (Company Responsibilities)

  1. The Company shall be liable for damages caused to the user due to accidents caused by forgery or alteration of the access medium. However, if the user lends or delegates the use of the access medium to a third party, or provides it for the purpose of transfer or collateral, or if the user refuses without justifiable reason to take additional security measures required by the Company for electronic financial transactions to enhance security, and the accident occurs due to the use of the access medium acquired by false or other fraudulent means by breaking into the information and communication network, The Company may make the User bear all or part of the liability if the User violates Article 6.2 or if the User divulges, exposes, or neglects his/her access medium even though the User knew or could have known that a third party may use the User's access medium to conduct electronic financial transactions without authorization.
  2. The Company shall be liable to compensate the User for damages in the event of an accident occurring in the process of electronic transmission or processing of contract conclusion or transaction instructions. However, if damage is caused to a user who falls under the clause of Paragraph 1 of this Article or is a corporation (except for a small business under Article 2, Paragraph 2 of the Basic Act on Small and Medium-sized Enterprises) and the Company has fulfilled the duty of care reasonably required, such as establishing security procedures to prevent accidents and strictly complying with them, the Company may make the user bear all or part of the responsibility.
  3. The Company shall be liable to compensate the User for damages caused by an accident resulting from the use of electronic devices for electronic financial transactions or access media obtained by false or other fraudulent means by intruding into the information and communication network pursuant to Article 2, Paragraph 1, Item 1 of the Act on Promotion of Information and Communication Network Utilization and Information Protection, etc.

Article 8 (Confirmation of Transactions)

  1. The Company shall allow the User to check the User's transaction details (including the User's 'error correction request and processing results') through the electronic method agreed with the User in advance, and if the User requests, the Company shall issue a written document on the transaction details within two weeks from the date of receipt of the request in electronic form, e-mail, or written form. If it is not possible to check the transaction details due to operational failure of electronic devices or other reasons, the Company shall immediately notify the reason using the Internet, etc. and allow the user to check the transaction details from the time the reason ends.
  2. Among the transaction details provided by the Company to the User, the name or number of the transaction account, the type and amount of the transaction, information indicating the counterparty, the date of the transaction, the type of electronic device and information that can identify the electronic device, and the access records of the electronic device related to the electronic financial transaction shall be retained for a period of 5 years, and records of small electronic financial transactions with a transaction amount of 10,000 won or less per transaction shall be retained for a period of 1 year, Records of transaction authorization, user's request for error correction, and processing results when using electronic payment methods shall be subject to a period of one year, but records of fees received by the Company in exchange for providing electronic payment agency services to merchants shall be excluded from the transaction details provided.
  3. If a user wishes to request the written documentation specified in Paragraph 1 of this Article, the user may request it at the following address and phone number.
Address: 15th floor, Korea Intellectual Property Center, 131 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea
Email address: [email protected]
Phone: 1544-7772

Article 9 (Correction of Errors, etc.)

  1. If the user realizes that there is an error in using the electronic payment agency service, the user may request the Company to correct it through .
  2. When the Company receives a request for correction of an error pursuant to the provisions of the preceding paragraph, the Company shall immediately investigate and process the request and notify the User of the result within two weeks from the date of receipt of the request for correction.
  3. You may request correction of this provision at the following address and phone number.
  4. Address: 15th floor, Korea Intellectual Property Center, 131 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea
    Email address: [email protected]
    Phone number: 1544 - 7772
  5. If the Company discovers an error in an e-financial transaction on its own, it shall immediately investigate and process the error and notify the user of the cause of the error and the result of the processing within two weeks from the date of discovery.

Article 10 (Creation and Preservation of Records of Electronic Payment Gateway Service Usage)

  1. The Company creates and preserves records that allow users to track and retrieve the contents of transactions using the electronic payment agency service or to check or correct errors in the contents.
  2. The types of records and preservation methods that the Company shall preserve pursuant to the provisions of the preceding paragraph shall be as set forth in Article 8, Paragraph 2.

Article 11 (Restrictions on Revocation of Trade Instructions)

  1. If the user makes an electronic payment transaction, the effect of the payment shall be in accordance with the provisions of Article 13 of the Electronic Financial Transactions Act.
  2. The user may withdraw the transaction instruction before the payment is effective in accordance with the provisions of Article 13 of the Electronic Financial Transactions Act. However, withdrawal of transaction instructions may be restricted by the regulations of financial institutions, mobile communication companies, etc.
  3. Methods and restrictions for withdrawing transaction instructions for each electronic payment method are as follows.
  1. Credit card payment, bank transfer payment, virtual account payment: Withdrawal is possible only if you have withdrawn your offer in the transaction of purchasing goods or using services in accordance with the relevant laws and regulations, such as the Act on Consumer Protection in Electronic Commerce, etc.
  2. Mobile phone payment, KT Telephone (ARS, Phone Bill) payment: Among the subscription withdrawal requests under the preceding methods, withdrawal is possible only for transactions that occurred by the end of the month of the payment date in accordance with the regulations of the mobile carrier.
  3. Payment for gift certificates: Among the requests for withdrawal of subscription under the previous paragraph, you can withdraw your subscription within 10 days from the date of payment only if you cannot use the normal service due to system failure.

Article 12 (Consent to and Withdrawal of Collection Charges)

  1. At the request of the user, the Company shall, on behalf of the financial company where the user's account is opened, give consent to the withdrawal of funds in accordance with the relevant laws and regulations, including the Electronic Financial Transactions Act, so that the financial company can execute the collection process.
  2. The Company shall submit the User's consent pursuant to the preceding paragraph to the relevant financial company executing the collection transfer.
  3. The user may request the Company or the financial company to withdraw the consent under Paragraph 1 before the withdrawal is recorded in the ledger of the user's account.
  4. Notwithstanding the preceding paragraph, in the case of transactions processed in bulk or by reservation, the Company or a financial company, etc. may set a different time for withdrawal of consent in accordance with the terms and conditions established with the User in advance.
  5. If the user has requested withdrawal of withdrawal consent pursuant to Paragraph 3, the user may dispute withdrawals made after the request to withdraw withdrawal consent to the person in charge as described in Article 14.1. However, this provision does not apply to withdrawals that occurred before the request to withdraw consent.

Article 13 (Prohibition of Providing Electronic Financial Transaction Information)

The Company shall not provide or disclose to any third party, or use for any purpose other than business purposes, any information or data concerning the user's personal information, the user's account, access media, and the content and performance of electronic financial transactions acquired in the course of providing electronic payment agency services and payment deposit services without obtaining the user's consent. However, this shall not be the case in accordance with the provisions of Article 4, Paragraph 1, Clause 1 of the Act on Financial Real Name Transactions and Confidentiality, or as otherwise provided by other laws.

Article 14 (Dispute Resolution and Arbitration)

  1. The user may request the following persons in charge of dispute handling to handle disputes such as opinions, complaints, and claims for damages related to the use of the electronic payment agency service and payment deposit service.
  2. Responsible for: TopSpecs RM (Risk) Team
    Contact: Phone 1544-7772, Fax 02-6919-2354
    Email: [email protected]
  3. If the user has filed a dispute with the Company, the Company will inform the user of the results of the investigation or processing within 15 days.
  4. Users may apply to the Financial Services Commission's Financial Dispute Mediation Committee pursuant to Article 51 of the Act on the Establishment of the Financial Services Commission or the Consumer Affairs Ministry pursuant to Article 35, Paragraph 1 of the Consumer Basic Act to mediate disputes related to the use of the Company's electronic payment agency service and payment deposit service.

Article 15 (Company's obligation to ensure stability)

To ensure the safety and reliability of electronic financial transactions, the Company shall comply with the standards set by the Financial Services Commission for information technology and electronic financial business, including personnel, facilities, and electronic devices for electronic transmission or processing by type of electronic financial transaction.

Article 16 (Business Hours)

  1. In principle, the Company provides electronic financial transaction services to users 24 hours a day, 7 days a week, 365 days a year, but this may change depending on the circumstances of financial institutions and other payment method issuers.
  2. The Company may temporarily suspend the Service after posting the fact of service suspension through electronic means at least 3 days prior to the service suspension if the service suspension is inevitable due to the repair, inspection or other technical needs of information and communication facilities or the circumstances of financial institutions or other payment method issuers. However, if the service is unavoidable due to system failure, urgent program maintenance, or external factors, the service may be suspended without prior notice.

Article 17 (extraterritoriality and jurisdiction)

  1. Matters not stipulated in these Terms and Conditions shall be governed by consumer protection laws such as the Electronic Financial Transactions Act, the Act on Consumer Protection in Electronic Commerce, the Act on Mail Order, and the Credit Specialized Financial Business Act.
  2. The jurisdiction over disputes between the Company and the User shall be governed by the Civil Procedure Act.

NHN Korea Cyber Payment

Basic Terms and Conditions for Electronic Financial Transactions

Article 1 (Purpose)

The purpose of these Terms and Conditions is to establish the basic matters concerning electronic financial transactions between the Company and the user when the user uses the electronic payment agency service and payment deposit service provided by NHN Korea Cyber Payment Corporation (hereinafter referred to as the 'Company').

Article 2 (Definitions of Terms)

Terms used in these Terms have the following definitions

  1. 1.'Electronic financial transaction' means a transaction in which the Company provides electronic payment agency service and payment deposit service (hereinafter referred to as 'electronic financial transaction service') through electronic devices, and the user uses it in an automated manner without face-to-face contact or communication with the Company's personnel.
  2. 2.'Electronic payment agency service' means a service that transmits or receives payment information for the purchase of goods or the use of services by electronic means, or that acts on behalf of or mediates the settlement of the consideration.
  3. 3.'Payment Deposit Service' refers to a service in which the Company deposits the payment until the time of confirmation of the user's receipt of the goods or use of the service when the user pays all or part of the consideration (hereinafter referred to as 'payment') in advance before receiving the goods or services (hereinafter referred to as 'goods, etc.').
  4. 4.'Merchant' means a person who provides goods or services to users in transactions by debit electronic payment instrument, prepaid electronic payment instrument, or electronic money under a contract with a financial institution or electronic financial institution and is not a financial institution or electronic financial institution.
  5. 5.'User' means a person who agrees to these Terms and Conditions and uses the electronic financial transaction services provided by the Company.
  6. 6.'Access medium' refers to the means or information used to instruct transactions or secure the truth and accuracy of users and transaction contents in electronic financial transactions, such as electronic cards and electronic information equivalent thereto (including credit card numbers), certificates under the Electronic Signature Act, user numbers registered with the Company, biometric information of users, passwords required to use the above means or information, etc. as defined in Article 2, No. 10 of the Electronic Financial Transaction Act.
  7. 7.'Transaction instruction' means that the user instructs the Company to process electronic financial transactions in accordance with the electronic financial transaction contract concluded under these Terms and Conditions.
  8. 8.'Transaction Instruction' means the User's instruction to the Company to process an electronic financial transaction in accordance with the electronic financial transaction contract concluded under these Terms.

Article 3 (Statement and Modification of Terms)

  1. The Company will post these Terms and Conditions before you use the e-financial transaction service and allow you to check the important contents of these Terms and Conditions.
  2. The Company shall deliver a copy of these Terms to the User by electronic document transmission upon the User's request.
  3. When the Company changes the Terms, the Company shall notify users by posting the changed Terms on the initial screen of the electronic financial transaction service provided by the Company and on the Company's homepage before the effective date of the change. However, if the Company urgently changes the Terms and Conditions due to the revision of laws and regulations, the Company shall immediately notify the User.
  4. If you do not agree to the changed terms, you may not use the Service and you may terminate the Agreement.

Article 4 (Types of electronic payment agency services)

The electronic payment agency services provided by the Company are categorized as follows depending on the payment method.

  1. 1. Credit card payment agency service: When the payment method provided by the user for payment of the payment is a credit card, it refers to a service in which the company sends and receives credit card payment information through the electronic payment system and acts or mediates the settlement of the payment.
  2. 2. Account transfer agency service: A real-time remittance service that allows users to withdraw payment from their account registered with a financial institution through the Company's electronic payment system and transfer it to the desired account.
  3. 3. Virtual Account Service: If the user wants to pay the payment in cash, the payment is automatically made through the Company's electronic payment system through the issuance of a unique disposable account for the user.
  4. 4. Other: The services provided by the Company include 'Mobile phone payment agency service', 'ARS payment agency service', 'Gift certificate payment agency service', 'Transportation card payment agency service', etc. depending on the type of payment method.

Article 5 (Contents of the Payment Deposit Service)

  1. The User (including the person to whom the Goods, etc. are supplied with the User's consent, hereinafter referred to in this Article ) shall notify the Company of the fact that the Goods, etc. have been supplied within three (3) business days from the day the Goods, etc. are supplied.
  2. The Company shall pay the payment to the e-tailer within the period stipulated between the Company and the e-tailer after being notified of the fact that the Company has received the goods from the user.
  3. The Company may pay the payment to the telecommunications vendor without the consent of the user if the user does not notify the Company of the fact of the supply of the goods, etc. within 3 business days after the day the user receives the goods, etc. without presenting a justifiable reason.
  4. The Company will refund the payment to the consumer if the reason for the refund arises before the payment is made to the telemarketer.
  5. The Company may establish payment deposit service terms and conditions separate from these Terms to establish specific rights and obligations related to the use of payment deposit services with users.

Article 6 (Hours of Operation)

  1. In principle, the Company shall provide electronic financial transaction services to users 24 hours a day, 7 days a week, 365 days a year. However, it may be determined otherwise depending on the circumstances of the financial institution or other payment method issuer.
  2. The Company may suspend the Service if it is inevitable to suspend the Service due to maintenance, inspection, or other technical needs of information and communication facilities or due to the circumstances of financial institutions or other payment method issuers, after posting the fact of service suspension through electronic means that can be posted at least 3 days before the service suspension. However, the Service may be suspended without prior notice if it is unavoidable due to system failure recovery, urgent program maintenance, external factors, etc.

Article 7 (Selection, Use and Management of Access Media)

  1. The Company may select the access medium to verify the user's identity, authorization, and transaction instructions when providing electronic financial transaction services.
  2. You may not lend, delegate use of, transfer or pledge the Access Media to any third party.
  3. Users shall not disclose or expose their access media to third parties or leave them unattended, and shall take sufficient care to prevent theft, forgery or alteration of access media.
  4. When the Company receives notification from the User of the loss or theft of the access medium, the Company shall be liable to compensate the User for damages caused by the use of the access medium by a third party from that time onward.

Article 8 (Confirmation of Transactions)

  1. The Company shall allow the User to check the User's transaction details (including the User's 'error correction request and processing results') through the electronic method agreed with the User in advance, and if the User requests, the Company shall provide the User with a written document on the transaction details within two weeks from the date of receipt of the request by means of fax or other means. However, if the Company is unable to provide the transaction details due to an operational failure of the electronic device or other reasons, the Company shall immediately notify the user of such reasons by electronic document transmission (including transmission by e-mail), and the period during which the transaction details cannot be provided shall not be counted against the period for providing the written document.
  2. Among the transaction details provided by the Company to the User, the name or number of the transaction account, the type and amount of the transaction, information indicating the counterparty, the date of the transaction, the type of electronic device and information that can identify the electronic device, and the access record of the electronic device related to the electronic financial transaction, the fee received by the Company in exchange for the electronic financial transaction, the User's withdrawal consent, the application for the electronic financial transaction, and the change of the terms and conditions of the electronic financial transaction, Records of electronic financial transactions with a transaction amount exceeding 10,000 won per transaction shall be retained for 5 years, records of small electronic financial transactions with a transaction amount of 10,000 won or less per transaction shall be retained for 1 year, records of transaction authorization when using electronic payment methods, user's request for error correction and processing results shall be retained for a period of 1 year, and information on fees received by the Company in exchange for providing electronic payment agency services shall be provided.
  3. If the user wishes to request a written copy of the information specified in Paragraph 1, the user may request it at the following address and phone number.
    Address: 72, Digital-ro 26-gil, Guro-gu, Seoul, Korea (Guro-dong, NHN Korea Cyber Payment)
    Email address: [email protected]
    Phone: 1544-8667

Article 9 (Correction of Errors, etc.)

  1. When a user realizes that there is an error in using the electronic financial transaction service, the user may request the Company to correct it.
  2. When the Company receives a request for correction of an error pursuant to the provisions of the preceding paragraph or when it knows that there is an error itself, the Company shall immediately investigate and process the error and notify the User of the result in writing, by phone, or by e-mail within two weeks from the date of receipt of the correction request or the date of knowledge of the error.

Article 10 (Merchant's Compliance, etc.)

  1. The franchisee shall not refuse to provide goods or services or treat users unfairly because of transactions by debit electronic payment method, prepaid electronic payment method, or electronic money (hereinafter referred to as "electronic money, etc.").
  2. The franchisee shall not cause the user to pay the franchise fee.
  3. Continuing from where we left off: The franchisee shall not engage in any of the following acts.
    1. the act of pretending to have made a transaction by electronic money, etc. without providing goods or services
    2. conducting transactions using electronic money, etc. in excess of the actual sales amount
    3. conducting transactions using electronic money, etc. in the name of another merchant
    4. lending your franchise name to someone else
    5. acting on behalf of transactions using electronic money, etc.
  4. Non-affiliated persons shall not conduct transactions using electronic money in the name of the franchisee.

Article 11 (Merchant Recruitment, etc.)

  1. When recruiting franchisees, the Company shall verify the business status of the person who intends to become a franchisee. However, this shall not apply to a franchisee who has already been verified in accordance with Article 16.2 of the Financial Services Act.
  2. The company shall notify the franchisee of the following items in the manner prescribed by the Financial Services Commission.
    1. merchant fees
    2. liability to Merchant under the provisions of Section 2
    3. the merchant's compliance with the precursor regulations
  3. The Company shall terminate the Franchise Agreement without delay, unless there are special reasons, if the Franchisee falls under the reasons prescribed by the Presidential Decree, such as being sentenced to prison for violating the provisions of the preceding Article or receiving written notification of the violation from the relevant administrative agency. "Reasons prescribed by the Presidential Decree" refers to any of the following cases.
    1. the franchisee has been sentenced for violating Article 26 of the Electronic Financial Transactions Act or subparagraphs (3) through (5) of Paragraph 3 of the preceding Article;
    2. the franchisee has been notified in writing by the relevant administrative agency of the fact that the franchisee has violated Paragraph 1, Paragraph 2, or Paragraph 3, subparagraphs (3) through (5) of the preceding Article;
    3. the franchisee has been notified in writing by the relevant administrative agency of the fact that the franchisee has been closed down

Article 12 (Company Liability)

  1. The Company shall be liable for damages caused to the User due to accidents caused by forgery or alteration of the access medium. However, if the user violates Article 7, Paragraph 2, or if the user divulges, exposes, or neglects his/her access medium despite knowing or being able to know that a third party may use the user's access medium to conduct electronic financial transactions without authorization, the user may be made to bear all or part of the responsibility.
  2. The Company shall be liable to compensate the User for any damages caused to the User due to an accident occurring in the process of electronic transmission or processing of contract conclusion or transaction instructions. However, this shall not apply if the damage is caused to a user who falls under the clause of Paragraph 1 of this Article or is a corporation (excluding a small business under Article 2, Paragraph 2 of the Basic Act on Small and Medium-sized Enterprises) and the Company has fulfilled the duty of care reasonably required, such as establishing security procedures to prevent accidents and strictly complying with them.
  3. The Company shall not be liable to the User if, despite the User's transaction instructions, the Company is unable to process or delay the transaction due to natural disasters, power outages, fires, communication failures, or other force majeure reasons not attributable to the Company, and the Company has notified the User of the reason for the unable to process or delay (including cases notified by financial institutions or payment method issuers or mail-order companies).
  4. The Company shall be liable to compensate the User for any damages caused by the use of electronic devices for electronic financial transactions or access media obtained by false or other fraudulent means by intruding into the information and communication network pursuant to Article 2, Paragraph 1, Article 1 of the Act on Promotion of Information and Communication Network Utilization and Information Protection, etc. However, the Company shall not be liable to the User in part or in whole in the following cases.
    1. In the event of an accident pursuant to Article 9, Paragraph 1, Item 3 of the Electronic Financial Transactions Act (hereinafter referred to as 'Accident') due to the user's refusal without justifiable reason to take additional security measures required by the Company in electronic financial transactions to enhance security in addition to verification according to the access medium.
    2. when an accident occurs due to the following acts on the medium, means, or information used in the additional security measures in Paragraph 1 of this Article
      1. Leakage, disclosure, or neglect
      2. Lent or delegated its use to a third party or provided it for the purpose of assignment or pledge

Article 13 (Effect of Electronic Payment Transaction Agreement)

  1. If the user's transaction instruction is related to an electronic payment transaction, the Company shall act as the payment processor and transmit the contents of the transaction instruction related to the electronic payment transaction so that the payment is made.
  2. The Company shall return the funds received to the User if the payment transaction is not made in accordance with the User's transaction instructions regarding the electronic payment transaction.

Article 14 (Revocation of Trade Instructions)

  1. In the case of transaction instructions for electronic payment transactions, the user may revoke the transaction instruction by contacting the following address, e-mail, and contact information before the payment is effective.
    Address: 72, Digital-ro 26-gil, Guro-gu, Seoul, Korea (Guro-dong, NHN Korea Cyber Payment)
    Email address: [email protected]
    Phone: 1544-8667
  2. The effective time of payment under the preceding paragraph shall be (i) in the case of electronic funds transfer, when the information in the amount of the transaction instruction is recorded in the account ledger of the financial institution where the recipient's account is held; and (ii) in the case of payment by other electronic payment methods, when the information in the amount of the transaction instruction is entered into the electronic device of the financial institution where the recipient's account is held.
  3. If the payment has become effective, the user may withdraw the subscription in accordance with the method of withdrawal under the relevant laws such as the Act on Consumer Protection in Electronic Commerce, etc. or return the payment as stipulated in Article 5 of these Terms.

Article 15 (Creation and Preservation of Records of Electronic Payment Gateway Service Usage)

  1. The Company creates and preserves records that allow users to track and retrieve the contents of electronic financial transactions or to verify or correct errors in the contents.
  2. The types of records and preservation methods that the Company shall preserve pursuant to the provisions of the preceding paragraph shall be as set forth in Article 8, Paragraph 2.

Article 16 (Prohibition of Providing Electronic Financial Transaction Information)

The Company shall not provide or disclose to any third party, or use for any purpose other than business purposes, any information or data concerning the user's personal information, the user's account, access media, and the content and performance of electronic financial transactions acquired in the course of providing electronic financial transaction services without obtaining the user's consent. However, this shall not apply if the Company follows the lawful procedures under the relevant laws such as the Act on the Protection of Communications Secrets, the Act on the Promotion of Information and Communications Network Utilization and Information Protection, etc.

Article 17 (Termination and Limitation of Use)

  1. The user may terminate the service contract through the service homepage or customer center.
  2. The Company may immediately terminate the Service Use Agreement or restrict the use of the Service without prior notice if you fail to fulfill your obligations under these Terms. If you have any objection to the Company's actions, you may file an appeal through the Service homepage or customer center.
  3. If the objection in the preceding paragraph is deemed to be justified, the Company shall immediately resume the use of the Service.

Article 18 (Dispute Resolution and Arbitration)

  1. The user may request the following dispute handling officer and person in charge to handle disputes such as opinions and complaints related to the use of electronic financial transaction services and claims for damages.
    Contact person: RM team (phone number, email address) : 070-5075-8041, [email protected]
  2. If the user has filed a dispute with the Company, the Company will inform the user of the results of the investigation or processing within 15 days.
  3. You may apply to the Financial Services Commission's Financial Dispute Mediation Committee pursuant to Article 51 of the Act on the Establishment of the Financial Services Commission or the Korea Consumer Affairs Commission pursuant to Article 33 of the Consumer Basic Act to mediate disputes related to the use of the Company's electronic financial transaction services.

Article 19 (Company's Obligation to Ensure Stability)

The Company shall exercise due care as a good manager to ensure that electronic financial transactions are processed safely and shall comply with the standards set by the Financial Services Commission regarding the information technology sector and electronic financial business, including manpower, facilities, and electronic devices for electronic transmission or processing for each type of electronic financial transaction, in order to ensure the safety and reliability of electronic financial transactions.

Article 20 (Non-Terms Rules and Jurisdiction)

  1. If the matters individually agreed upon between the Company and the User differ from the matters set forth in these Terms, the agreement shall take precedence over these Terms.
  2. Matters not stipulated in these Terms and Conditions shall be governed by laws related to consumer protection, such as the Electronic Financial Transactions Act, the Act on Consumer Protection in Electronic Commerce, the Act on Telecommunications Sales, and the Credit Specialized Financial Business Act.
  3. Jurisdiction over disputes between the Company and the User shall be governed by the Civil Procedure Act.

Addendum

< No. 1, December 26, 2006 > These Terms shall be effective from January 1, 2007
Addendum < No. 2, January 17, 2011 > These Terms shall be effective from February 21, 2011. (New Article 2, Paragraph 4, Partially amended Article 8, Paragraph 2, New Article 10, New Article 11)
Addendum < No. 3, 2015.10.14. > These Terms shall be effective from October 14, 2015 (Partially amended Article 17, Paragraph 1, New Article 12, Paragraph 5)
Addendum < No. 4, 2016.04.08. > These Terms shall be effective from April 26, 2016 (partial amendment of Article 1, partial amendment of Article 8, partial amendment of Article 3)
Addendum < No. 5, 2016.11.11. > These Terms shall be effective from November 21, 2016 (new Article 17, partial amendment of Article 3, paragraphs 3 and 4, Article 9, paragraph 2, Article 14, paragraph 1, Article 16, partial amendment of Article 18, paragraph 3)
Addendum < No. 6, 2016.11.28. > These Terms shall be effective from November 28, 2016 (Article 12 (1) deleted, Article 6 (2), Article 8 (1) and (2), Article 9 (2), Article 19 amended, Article 20 (1) newly added)
Addendum < No. 7, 2018.01.19. > These Terms shall be effective from February 22, 2018 (Article 12 (1), partial amendment of Article 2)
Addendum < No. 8, 2018.07.23. > These Terms shall be effective from July 31, 2018 (Partial amendment of Article 18 (1))
Addendum < No. 9, 2018.11.15. > These Terms shall be effective from December 20, 2018 (Amendment of Article 8 (3), Article 14 (1))
Addendum < No. 10, 2019.05.21. > These Terms shall be effective from May 31, 2019 (Amendment of Article 8 (3), Article 14 (1))

Hecto Financial

Electronic Financial Transactions Terms and Conditions

Article 1 (Purpose)

(hereinafter referred to as the "Company"), these Terms and Conditions are intended to set forth the basic matters concerning electronic financial transactions between the Company and the User when the User uses the electronic payment agency service, prepaid electronic payment instrument issuance and management service, and payment deposit service provided by Hectofinancial Co.

Article 2 (Definitions of Terms)

The definitions of terms set forth in these Terms are as follows, and except as provided in this Article, shall be as set forth in relevant laws and regulations, including the Electronic Financial Transactions Act.

  1. 'Electronic financial transaction' means a transaction in which the Company provides electronic payment agency services, prepaid electronic payment instrument issuance and management services, and payment deposit services (hereinafter referred to as 'electronic financial transaction services' or 'services') through electronic devices, and the user uses them in an automated manner without face-to-face contact or communication with the Company's personnel.
  2. 'Electronic payment method' refers to a payment method based on an electronic method prescribed by Article 2 (11) of the Electronic Financial Transactions Act, including prepaid electronic payment methods and credit cards.
  3. "Electronic payment transaction" refers to any electronic financial transaction in which a payer moves funds to a payee using an electronic payment instrument.
  4. 'Electronic payment agency service' means a service that transmits or receives payment information for the purchase of goods or the use of services by electronic means, or that acts on behalf of or mediates the settlement of the consideration.
  5. 'Prepaid electronic payment instrument' refers to a prepaid electronic payment instrument under the Electronic Financial Transactions Act, such as hectofinancial money, which can be used to purchase goods or services (hereinafter referred to as 'goods, etc.') on the Company's website and affiliate services, etc.
  6. 'Recharge' means purchasing prepaid electronic payment instruments through the payment method designated by the Company in order to secure a certain amount of prepaid electronic payment instruments, or earning prepaid electronic payment instruments through activities on the Company's or the Company's designated third party's services, etc.
  7. 'Payment Deposit Service' refers to a service in which the Company deposits the payment until the time of confirmation of the user's receipt of the goods or use of the service, if the user pays all or part of the payment amount (hereinafter referred to as the 'payment amount') in advance before receiving the goods or services (hereinafter referred to as 'goods, etc.').
  8. 'Automatic debit service' means a service that allows the payment of goods and services to be automatically made on the date agreed by the user by using the payment method of the 'Electronic payment agency service'.
  9. 'Direct Debit Payment Organization' (hereinafter referred to as "Payment Organization") means a person who enters into a contract with the User for the supply of goods or services and receives payment for direct debit service through the Company.
  10. 'User' means a person who agrees to these Terms and Conditions and uses the electronic financial transaction services provided by the Company.
  11. 'Access medium' refers to the means or information used in electronic financial transactions to instruct transactions or to secure the truth and accuracy of the user and the transaction contents, including electronic cards and electronic information equivalent thereto (including credit card numbers), certificates under the Electronic Signature Act, user numbers registered with the Company, biometric information of the user, passwords required to use the above means or information, etc. as defined in Article 2 (10) of the Electronic Financial Transactions Act.
  12. "Transaction Instruction" means the User's instruction to the Company to process an electronic financial transaction in accordance with the electronic financial transaction contract concluded under these Terms.
  13. 'Error' means when an e-financial transaction is not performed in accordance with the e-financial transaction contract or the user's transaction instructions without the user's intention or negligence.

Article 3 (Statement and Modification of Terms)

  1. The Company will post these Terms and Conditions before you use the e-financial transaction service and allow you to check the important contents of these Terms and Conditions.
  2. The Company shall deliver a copy of these Terms to the User by electronic document transmission upon the User's request.
  3. If the Company intends to change these Terms, it shall post the contents on the service screen or electronic devices such as the homepage one month before the change and notify the User by e-mail, PUSH, or Alert Talk. However, if the user objects, the Company shall confirm that it has notified the user of the change in the Terms in an appropriate manner.
  4. Notwithstanding Paragraph 3, if the Terms are changed urgently due to the amendment of laws and regulations, the changed Terms shall be posted on the service screen or homepage for at least one month, and users shall be notified by e-mail, PUSH, Alert Talk, etc.
  5. When the Company notifies Paragraph 3, the Company shall notify or inform the user to the effect that "If the user does not agree to the change, the user may terminate the contract within 30 days from the date of notification, and if the user does not express the intention to terminate the contract, the user shall be deemed to have agreed to the change."

Article 4 (Types of Electronic Payment Gateway Services)

  1. The electronic payment processor services provided by the Company are categorized as follows depending on the payment method.
    1. Credit card payment agency service: When the payment method provided by the user for payment of the payment is a credit card, it refers to a service in which the company sends and receives credit card payment information through the electronic payment system and acts or mediates the settlement of the payment.
    2. Account transfer agency service: refers to a service in which the user transfers payment from the user's account registered with a financial institution to the desired account through the Company's electronic payment system in accordance with the user's payment instruction or withdrawal consent, and includes simple cash payment service, simple account transfer service, etc.
    3. Virtual Account Service: When the user wants to pay the payment in cash, the payment is automatically made through the Company's electronic payment system by issuing a unique disposable account for the user.
    4. Other: The services provided by the Company include 'Mobile phone payment agency service', 'ARS payment agency service', 'Gift certificate payment agency service', 'Transportation card payment agency service', etc. depending on the type of payment method.

Article 5 (Charging and Use of Prepaid Electronic Payment Instruments)

  1. Users may purchase prepaid electronic payment instruments by account withdrawal or other payment methods determined by the Company, or may recharge prepaid electronic payment instruments by earning points from the Company or its affiliates through activities on the Service.
  2. Purchases of prepaid electronic payment instruments through payment methods designated by the Company can be recharged with the amount specified for each payment method as stipulated in Paragraph 1, and may have their own limitations depending on the payment method.
  3. You may use the prepaid electronic payment method in accordance with the deadline and method of use set by the Company, and the Company shall notify the details of the prepaid electronic payment method through these Terms or the service page related to the prepaid electronic payment method.
  4. Users may use prepaid electronic payment methods as a payment method when purchasing goods and services.
  5. Prepaid electronic payment methods are deducted immediately upon completion of the purchase of goods, etc.
  6. If the user uses a prepaid electronic payment method, the prepaid electronic payment method shall be deducted in the following order: free prepaid electronic payment method earned from the service (hereinafter referred to as 'earned prepayment'), prepaid electronic payment method purchased by the user (hereinafter referred to as 'purchased prepayment').
  7. If a user cancels the purchase of goods, etc. using a prepaid electronic payment method, the Company shall, in principle, recharge the prepaid electronic payment method used to purchase the goods, etc.

Article 6 (Validity and Refund of Prepaid Electronic Payment Instruments)

  1. If you have not accumulated or redeemed any funds for an individual Prepaid EFT within one hundred twenty (120) months from the date of your last use of that Prepaid EFT, the Prepaid EFT you have reloaded will be automatically forfeited.
  2. The Company shall notify the User of the expiration date of the prepaid electronic payment method pursuant to the preceding Paragraph at least three times, including a notice seven days prior to the expiration date, and whether and how the expiration date can be extended by email or other means.
  3. The User may request the Company to extend the validity period within the validity period, and the Company upon receiving the request shall extend the validity period by three months unless there are special reasons.
  4. If you withdraw your consent to these Terms, the Earned Prepayment is forfeited and non-refundable.
  5. You may be refunded the full amount of the prepaid purchase if you request the Company to refund the prepaid electronic payment method you hold. However, you are not eligible for a refund if you have received a credit prepaid for free from the Company.
  6. In the following cases, we will refund the entire balance of the prepaid purchase price. 1. if it is difficult to provide goods or services due to natural disasters, etc. and the use of prepaid electronic payment methods becomes impossible; 2. if it is impossible to provide goods or services due to defects in the prepaid electronic payment methods; 3. if the user requests a refund of the balance of the prepaid purchase; 4. if the user withdraws consent to these Terms and Conditions
  7. Cash refunds will be credited to the account designated by the user within seven (7) business days after receiving the refund application from the user and confirming the fact of the user's deposit.
  8. You may use the prepaid electronic payment method in accordance with the deadline and usage method set by the Company, and the Company will inform you of specific details such as refunds through the customer center page of each prepaid electronic payment method.

Article 7 (Prohibition and Use of Prepaid Electronic Payment Methods)

  1. The user may not transfer, sell, pledge, or otherwise dispose of the prepaid electronic payment method.
  2. The Company shall retain a maximum of 2 million won per real name for prepaid electronic payment instruments, but the retention limit may be reduced in accordance with the Company's policy.

Article 8 (Content of Payment Deposit Service)

  1. The User (including the person to whom the Goods, etc. are supplied with the User's consent, hereinafter referred to in this Article) shall notify the Company of the fact that the Goods, etc. have been supplied within three (3) business days from the day the Goods, etc. are supplied.
  2. The Company shall pay the payment to the e-tailer within the period stipulated between the Company and the e-tailer after being notified of the fact that the Company has received the goods from the user.
  3. The Company may pay the payment to the telecommunications vendor without the User's consent if the User does not notify the Company of the supply of the goods, etc. within three business days after the date the User receives the goods, etc. without presenting a justifiable reason.
  4. The Company shall refund the payment to the consumer if there is a reason for the user to be refunded the payment before the payment is paid to the telecommunications vendor.
  5. The Company may establish payment deposit service terms and conditions separate from these Terms to establish specific rights and obligations related to the use of payment deposit service with users.

Article 9 (Service Hours and Reasons for Restrictions)

  1. In principle, the Company shall provide electronic financial transaction services to users 24 hours a day, 7 days a week, 365 days a year. However, it may be determined otherwise depending on the circumstances of the financial institution or other payment method issuer.
  2. The Company may temporarily suspend or limit the provision of the Service if there is any reason falling under any of the following subparagraphs:
    1. If it is difficult to provide normal service due to repair, upgrade, inspection, replacement, breakdown, communication failure, hacking, etc. of information and communication facilities such as computers, etc.
    2. If there is an obstacle to normal service use due to power failure, failure of various facilities, or excessive usage
    3. If it is difficult to provide the service due to errors in computer operation or business processing by users
    4. If other force majeure reasons such as natural disasters or national emergencies occur
  3. If the Company is unable to suspend the Service due to the reasons in Paragraph 2 of this Article, the Company may suspend the Service after posting the fact of service suspension through electronic means that can be posted at least 3 days before the service suspension. However, if it is unavoidable, such as system failure report, urgent program maintenance, external factors, etc.

Article 10 (Selection, Use and Management of Access Media)

  1. The Company may select the access medium to verify the user's identity, authorization, and transaction instructions when providing electronic financial transaction services.
  2. You may not rent, delegate the use of, assign or pledge the Access Media to any third party.
  3. Users shall not disclose or expose their access media to third parties or leave them unattended, and shall take sufficient care to prevent theft, forgery or alteration of access media.
  4. When the Company receives a notification from the user of the loss or theft of the access medium, the Company shall be liable to compensate the user for damages caused by the use of the access medium by a third party from that time onward.

Article 11 (Confirmation of Transactions)

  1. The Company shall allow the User to check the User's transaction details (including the User's 'error correction request and processing results') through the electronic method agreed with the User in advance, and if the User requests, the Company shall provide the User with a written document on the transaction details within two weeks from the date of receipt of the request by means of fax or other means. However, if the Company is unable to provide the transaction details due to operational failure of the electronic device or other reasons, the Company shall immediately notify the user of such reasons by electronic document transmission (including transmission using e-mail), and the period during which the transaction details cannot be provided shall not be counted in the period of written delivery.
  2. Among the transaction details provided by the Company to the User, the name or number of the transaction account, the type and amount of the transaction, information indicating the counterparty, the date of the transaction, the type of electronic device and information that can identify the electronic device, the access record of the electronic device related to the electronic financial transaction, the commission received by the Company in exchange for the electronic financial transaction, and the User's withdrawal consent, information on the application for and changes to the terms and conditions of electronic financial transactions, records of electronic financial transactions with an amount exceeding 10,000 won per transaction for a period of 5 years, records of small electronic financial transactions with an amount of 10,000 won or less per transaction, records of transaction authorization when using electronic payment instruments, and information on the user's request for error correction and the results of the processing for a period of 1 year.
  3. If a user wishes to request a written copy of the information specified in Paragraph 1, the user may request it at the following address and phone number.
    - Address: Hectofinancial, 9-10F, Taekwang Tower, 6, Teheran-ro 34-gil, Gangnam-gu, Seoul, 06220, Korea
    - Email address: [email protected]
    - Phone: 1600-5220

Article 12 (Correction of Errors, etc.)

  1. The user may request the Company to correct the error when the user realizes that there is an error in using the electronic financial transaction service.
  2. When the Company receives a request for correction of an error pursuant to the provisions of the preceding paragraph or when it knows that there is an error itself, the Company shall immediately investigate and process the error and notify the User of the result within two weeks from the date of receipt of the correction request or the date of knowledge of the error.

Article 13 (Mistaken Remittances)

  1. If the user mistakenly enters or enters the recipient financial company, recipient account number, etc. incorrectly and funds such as prepaid electronic payment methods are transferred to the recipient (hereinafter referred to as "erroneous remittance"), the user may notify the Company and contact the recipient through the Company or the recipient financial company to request the return of the erroneous remittance.
  2. The Company shall notify the User of the result of the processing of the User's request or the progress of the related processing, including the fact of contacting the recipient, whether the recipient is willing to return the money, and the reason if the recipient is not willing to return the money, within 15 days from the date the User notifies the Company of the occurrence of the 'mistaken remittance' in the preceding paragraph.
  3. If the recipient does not return the erroneous remittance after requesting the return of the erroneous remittance through the Company or the receiving financial company, the user may apply to the Deposit Insurance Corporation for the erroneous remittance return support system in accordance with Chapter 5 (Erroneous Remittance Return Support) of the Deposit Protection Act.(Applicable to erroneous remittances made after July 6, 21.7.6., the effective date of the revised Depositor Protection Act) However, the application for return support is limited to transactions for which the Deposit Insurance Corporation cannot obtain the real name of the recipient, such as remittance transfers through contacts and remittance transactions between SNS members.
  4. The Company shall comply with the Deposit Insurance Corporation's request for data such as the reason for non-return of the erroneous remittance, the real name, address, and contact information of the recipient of the erroneous remittance, and the status of the occurrence of the erroneous remittance, unless there is a legitimate reason.
  5. If a user applies for support for the return of erroneous remittances through the Deposit Insurance Corporation, the support procedure of the Deposit Insurance Corporation may be suspended in accordance with the relevant laws and regulations if the user falls under any of the following items:
    1. you applied for a refund in a false or fraudulent way
    2. objective evidence confirms that the payment was not made in error.
    3. there is ongoing or completed litigation, including litigation related to the erroneous transfer for which you applied for refund assistance prior to the application date
    4. as otherwise authorized by the Deposit Insurance Commissioner

Article 14 (Company Liability)

  1. The Company shall be liable for damages caused to the user due to accidents caused by forgery or alteration of the access medium. However, if the user violates Article 7, Paragraph 2, or if the user divulges, exposes, or neglects his/her access medium despite knowing or being able to know that a third party may use the user's access medium to conduct electronic financial transactions without authorization, the user may be made to bear all or part of the responsibility.
  2. The Company shall be liable to compensate the User for any damages caused to the User due to an accident occurring in the process of electronic transmission or processing of contract conclusion or transaction instructions. However, if the damage is caused to a user who falls under the clause of Paragraph 1 of this Article or is a corporation (excluding a small business under Article 2, Paragraph 2 of the Basic Act on Small and Medium-sized Enterprises) and the Company has fulfilled the duty of care reasonably required, such as establishing security procedures to prevent accidents and strictly complying with them, the Company may make the user bear all or part of the responsibility.
  3. The Company shall be liable to compensate the User for damages caused by an accident resulting from the use of electronic devices for electronic financial transactions or access media obtained by false or other fraudulent means by intruding into the information and communication network pursuant to Article 2, Paragraph 1, Item 1 of the Act on Promotion of Information and Communication Network Utilization and Information Protection, etc.
  4. The Company shall manage the User's information in accordance with the relevant laws and regulations, and the details of this shall be as set forth in the Company's 'Privacy Policy'. The Company shall not leak or distribute the User's personal information known in connection with the provision of the Service to any third party without the consent of the User, except in the case of a request from a related organization for the purpose of investigation under the relevant laws and regulations, or in the case of a request from the Information and Communication Ethics Committee, or in the case of due process under the provisions of the law.

Article 15 (Effect of Electronic Payment Transaction Agreement)

  1. If the user's transaction instruction is related to an electronic payment transaction, the Company shall act as the payment processor and transmit the contents of the transaction instruction related to the electronic payment transaction so that the payment is made.
  2. The Company shall return the funds received to the User if the payment transaction is not made in accordance with the User's transaction instructions regarding the electronic payment transaction.

Article 16 (Withdrawal of Trading Instructions, etc.)

  1. The user may withdraw the transaction instruction and withdrawal consent before the payment for the electronic payment transaction is effective.
  2. In the case of electronic funds transfer, (i) when the information on of the transaction instruction is recorded in the account ledger of the financial institution where the recipient's account is opened; (ii) in the case of payment by other electronic payment methods, when the information on the transaction instruction is entered into the electronic device of the financial institution where the recipient's account is opened; (iii) in the case of withdrawal agreement, when the information on the transaction instruction is recorded in the ledger of the payer's account. (iii) in the case of a debit instruction, when the information in the amount of the transaction instruction has been entered into the electronic device of the financial institution where the payee's account is maintained; and (iv) in the case of a prepaid electronic payment instrument, when the information in the amount of the user's transaction instruction has reached the electronic device designated by the payee.
  3. If the payment has become effective, the user may receive a refund of the payment in accordance with the method of withdrawal of the subscription under the relevant laws, such as the Act on Consumer Protection in Electronic Commerce, etc.

Article 17 (Creation and Preservation of Records of Electronic Payment Gateway Service Usage)

  1. The Company creates and preserves records that allow users to track and retrieve the contents of electronic financial transactions or to verify or correct errors in the contents.
  2. The types of records and preservation methods that the Company shall preserve pursuant to the provisions of the preceding paragraph shall be as set forth in Article 11, Paragraph 2.

Article 18 (Prohibition of Providing Electronic Financial Transaction Information)

The Company shall not provide, disclose, or use any information or data concerning the personal information of the user, the user's account, the medium of access, and the content and performance of electronic financial transactions acquired in the course of providing electronic financial transaction services to any third party without complying with relevant laws and regulations or obtaining the consent of the user, or for any purpose other than business purposes. However, if a financial institution or public institution requests user transaction information from the Company, it may be de-identified and provided.

Article 19 (Termination and Restriction of Use)

  1. If the user wishes to terminate the Company's electronic financial transaction service, the user shall apply for termination in the manner prescribed by the Company. The Company shall terminate the use contract through the prescribed termination procedure.
  2. The Company may immediately terminate the Service Use Agreement or restrict the use of the Service without prior notice if the User falls under any of the following items. If you have any objection to the Company's actions, you may file an appeal through the Company's website or customer center.
    1. fails to fulfill its obligations in Section 7.2 or 3 of these Terms
    2. you are found to be in violation of these Terms
    3. you have applied for a subscription or payment in someone else's name without legitimate authority.
    4. used the Company's services for fraudulent purposes
    5. personal information has been compromised through a new financial scam
    6. intentionally interferes with the operation of the Service
    7. you have violated applicable laws and the terms and conditions of your financial institution, other payment instrument issuer, or mail-order vendor
    8. if it is significantly difficult to provide the service due to relevant laws, supervisory regulations, guidelines of supervisory organizations, terms and conditions of the company, etc.
  3. If the Company determines that the objection in the preceding paragraph is justified, the Company shall immediately resume the use of the Service.
  4. The Company may notify the user via e-mail or other valid means if the user falls under any of the following reasons, and may disqualify the user or temporarily restrict the use of the prepaid electronic payment method.
    1. it is discovered that all or part of the personal information registered when registering for membership is false
    2. using a prepaid electronic payment method after registering as a member by stealing another person's name or personal information
    3. stealing someone else's payment information, or otherwise engaging in fraudulent behavior.
    4. sell or otherwise transfer your access media
    5. you are delinquent in paying your fees in the manner specified by the provider offering the payment method.
    6. interferes with other users' use of the prepaid electronic payment method or interferes with the Company's provision of the prepaid electronic payment method
    7. fail to resolve the reason for the restriction within the time period set by the Company.
    8. violates any other prepaid electronic payment instrument law
  5. A member who falls under Paragraph 4 may use the prepaid electronic payment method again with the Company's approval after resolving the reason.

Article 20 (Dispute Resolution and Arbitration)

  1. The user may request the following dispute handling officer and person in charge to handle disputes such as opinions and complaints related to the use of electronic financial transaction services and claims for damages.
    - Contact: Customer Service.
    - Phone: 1600-5220
    - Email: [email protected]
  2. If the user has filed a dispute with the Company, the Company will inform the user of the results of the investigation or processing within 15 days.
  3. If you are dissatisfied with the Company's dispute handling and dispute settlement, you may apply to the Financial Services Commission of the Financial Supervisory Service Commission pursuant to Article 51 of the Act on the Establishment of Financial Supervisory Organizations, etc. or the Consumer Protection Agency pursuant to Article 31, Paragraph 1 of the Consumer Protection Act for dispute settlement related to the use of the Company's electronic financial transaction services.

Article 21 (Company's obligation to ensure stability)

The Company shall exercise due care as a good manager to ensure that electronic financial transactions are processed safely, and shall comply with the standards set by the Financial Services Commission for information technology and electronic financial business, including personnel, facilities, and electronic devices for electronic transmission or processing by type of electronic financial transaction, to ensure the safety and reliability of electronic financial transactions.

Article 22 (Non-Terms Rules and Jurisdiction)

  1. If the matters individually agreed upon between the Company and the User differ from the matters set forth in these Terms, the agreement shall take precedence over these Terms.
  2. Matters not stipulated in these Terms and Conditions shall be governed by laws related to consumer protection, such as the Electronic Financial Transactions Act, the Act on Consumer Protection in Electronic Commerce, the Act on Telecommunications Sales, and the Credit Specialized Financial Business Act.
  3. The jurisdiction over disputes between the Company and the User shall be governed by the Civil Procedure Law.

Addendum

These Terms shall be effective as of September 1, 2022. The previous Terms can be found on the homepage (www.hectofinancial.co.kr).

KICC

Basic Terms and Conditions for Electronic Financial Transactions

Article 1 (Purpose)

The purpose of these Terms and Conditions is to establish the basic matters concerning electronic financial transactions between the Company and the user when the user uses the electronic payment agency service and payment deposit service provided by Korea Information & Communication Corporation (hereinafter referred to as the 'Company').

Article 2 (Definitions of Terms)

Terms used in these Terms have the following definitions
1. 'Electronic financial transaction' means a transaction in which the Company provides electronic payment agency service and payment deposit service (hereinafter referred to as 'electronic financial transaction service') through electronic devices, and the user uses it in an automated manner without face-to-face contact or communication with the Company's personnel.
2."Electronic Payment Instrument" means an electronic funds transfer, debit electronic payment instrument, prepaid electronic payment instrument, e-money, credit card, e-bond, or any other means of payment by electronic means.
3.'Electronic payment agency service' means a service that transmits or receives payment information for the purchase of goods or the use of services by electronic means, or that acts on behalf of or mediates the settlement of the consideration.
4.'Payment Deposit Service' refers to a service in which the Company deposits the payment until the time of confirmation of the user's receipt of the goods or use of the service when the user pays all or part of the consideration (hereinafter referred to as 'payment') in advance before receiving the goods or services (hereinafter referred to as 'goods, etc.').
5. "Decision period" means a period of three (3) business days from the date of delivery of the item(s) to verify that the item(s) matches the item(s) you wish to purchase.
6. 'User' means a person who agrees to these Terms and Conditions and uses the electronic financial transaction services provided by the Company.
7.'Seller' refers to a person who confirms the deposit amount to supply goods and approves the buyer's refund request, and includes a mail order business under Article 2, paragraph 3 of the Act on Consumer Protection in Electronic Commerce, etc.
8.'Access medium' refers to the means or information used to instruct transactions or to secure the truth and accuracy of users and transaction contents in electronic financial transactions, such as electronic cards and electronic information equivalent to (including credit card numbers), certificates under the Electronic Signature Act, user numbers registered with the Company, biometric information of users, passwords required to use the above means or information, etc. as stipulated in Article 2, No. 10 of the Electronic Financial Transactions Act.
9. 'Transaction Instruction' means the User's instruction to the Company to process an electronic financial transaction in accordance with the electronic financial transaction contract concluded under these Terms.
10. 'Error' means when an e-financial transaction is not performed in accordance with the e-financial transaction contract or the user's transaction instructions without the user's intention or negligence.
11.'Information and communication network' means an information and communication system that collects, processes, searches, transmits, or receives information using telecommunication facilities or utilizes telecommunication facilities, computers, and computer utilization technology.

Article 3 (statement and modification of terms)

The Company will post these Terms and Conditions before you use the e-financial transaction service and allow you to check the important contents of these Terms and Conditions.
The Company shall deliver a copy of these Terms to the User by electronic document transmission upon the User's request.
③ If the Company changes these Terms, the Company shall notify the user by posting the changed Terms on the initial screen of the electronic financial transaction service provided by the Company or on the Company's homepage before the effective date of the change. However, if the Company urgently changes the Terms due to the revision of laws and regulations, the Company shall notify the User immediately after the change.
④ When the Company makes the notice in Paragraph 3, it shall include the content that "If the user does not agree to the change, the user may terminate the contract within 30 days from the date of the Company's notice, and if the user does not express the intention to terminate, the user shall be deemed to have agreed."

Article 4 (Types of Electronic Payment Gateway Services)

The electronic payment processor services provided by the Company are categorized as follows depending on the payment method.
1. Credit card payment agency service: When the payment method provided by the user for payment of the payment is a credit card, it refers to a service in which the company sends and receives credit card payment information through the electronic payment system and acts or mediates the settlement of the payment.
2. Account transfer agency service: refers to a real-time remittance service that allows users to withdraw payment from their account registered with a financial institution through the Company's electronic payment system and transfer it to the desired account.
3. Virtual Account Service: When the user wants to pay the payment in cash, the payment is automatically made through the Company's electronic payment system by issuing a unique disposable account for the user.
4. Easy payment service: When the payment method provided by the user for payment of the payment is a credit card or account transfer, it refers to a service that allows the user to pay for the product by registering the relevant information once without having to enter the information each time. However, when applying for the simple payment service, the user's identity verification procedure prescribed by the company is required, and the service can be used only after the company's certification and approval.
5. Other: The services provided by the Company include 'Mobile phone payment agency service', 'ARS payment agency service', 'Gift certificate payment agency service', 'Transportation card payment agency service', 'Point payment agency service', etc. depending on the type of payment method.

Article 5 (Initiation and Termination of Payment Deposit Service, etc.)

① A separate membership procedure is not required to use the payment deposit service, and a legitimate application for the service is made when the user (including the person to be supplied with goods, etc. with the consent of the user; the same shall apply to this Article and Article 6 hereinafter) indicates and completes the intention to pay using the service when purchasing goods from the seller. In this case, the fee for the service shall be determined separately by the Company.
② The time of commencement of the Company's provision of the payment deposit service and responsibility based on the user's service application shall be when the user's purchase-related information is delivered to the Company through the seller, etc. and the payment is made as follows.
1. for cash transactions, when the proceeds of the transaction are deposited into the company's account that you have been notified of in advance
2. for credit card transactions, when the Company receives the card authorization information from the card issuer.
3. for other payment methods, when the Company becomes aware of the deposit or settlement of the payment
③ The Payment Deposit Service shall be terminated at the time falling under item 1 of the following subparagraphs.
1. when the Company is aware that you have properly received the goods ordered after payment and have authorized the purchase to be paid to the seller, and the Company has paid the seller.
2. when the Company has paid the seller for the goods because the user has not notified the Company of his/her intention to pay the seller within the purchase decision period; 3. when the user has notified the Company of his/her intention to refuse or cancel the purchase within the purchase decision period, and the seller has completed receipt of the returned goods and notified the Company that there is no objection to the return, and the Company considers the purchase to be canceled (returned) normally and refunds the transaction price to the user.
④ If the user cancels the purchase through the seller or the like before the goods are shipped after payment through the payment deposit service, the Company shall treat it as if the user has automatically canceled the service, and the Company shall not be liable for it.

Article 6 (Content of Payment Deposit Service)

① The User shall notify the Company within the purchase decision period after receiving the Goods, etc. that the User has received the Goods, etc. However, if the User intends to refuse to purchase the Goods, the User shall notify the Company within the purchase decision period of the intention to refuse to pay the Seller for the Goods in accordance with the method prescribed by the Company in advance.
② The Company shall pay the payment to the e-tailer within the period stipulated between the Company and the e-tailer after being notified of the supply of goods from the user.
③ The Company may pay the payment to the telecommunications vendor without the consent of the user if the user does not notify the Company of the fact of the supply of the goods, etc. from the day the user receives the goods, etc. until the purchase decision period has passed without presenting a justifiable reason.
④ The Company shall refund the payment to the user if there is a reason to refund the payment to the user before the payment is made to the telecommunications vendor, and the specific method shall be as follows.
1. Upon notification of the User's refusal to purchase and the Seller's approval of the refund, the Company shall refund the User's payment according to the User's payment method on the next business day (banking day), in the case of cash payment, to the account designated by the User, and in the case of credit card and other payment methods, cancel the payment.
2. The user shall ensure that the goods received after the refusal of purchase are safely returned to the seller when returning the goods to the seller, and if the goods are damaged due to the user's fault, notwithstanding paragraph 1, the user and the seller shall mutually agree to handle it.
⑤ The Company may establish payment deposit service terms and conditions separate from these Terms to establish specific rights and obligations related to the use of payment deposit services with users.

Article 7 (Hours of Use)

① In principle, the Company shall provide electronic financial transaction services to users 24 hours a day, 7 days a week, 365 days a year. However, depending on the nature of the service or the circumstances of the financial institution or other payment method issuer, the Company may determine the number of months .
② The Company may suspend the Service if it is inevitable to suspend the Service due to other technical needs such as maintenance or inspection of information and communication facilities or due to the circumstances of financial institutions or other payment instrument issuers, and the Company shall post the fact of suspension of the Service through electronic means at least 3 days before the suspension of the Service. However, the Service may be suspended without prior notice if it is unavoidable due to system failure recovery, urgent program maintenance, external factors, etc.

Article 8 (Selection, Use and Management of Access Media)

The Company may select the access medium to verify the user's identity, authorization, and transaction instructions when providing electronic financial transaction services.
You may not rent, delegate the use of, assign or pledge the Access Media to any third party.
③ Users shall not disclose or expose their access media to third parties or leave them unattended, and shall take sufficient care to prevent theft, forgery or alteration of access media.
④ When the Company receives a notification from the User of the loss or theft of the access medium, the Company shall be liable to compensate the User for damages caused by the use of the access medium by a third party from that time onward.

Article 9 (Confirmation of Transactions)

(1) The Company shall allow the User to check the User's transaction details (including the User's 'error correction request and processing results') through the electronic method agreed with the User in advance, and if the User requests, the Company shall provide the User with a written document on the transaction details within two weeks from the date of receipt of the request. However, if the Company is unable to provide the transaction details due to an operational failure of the electronic device or other reasons, the Company shall immediately notify the user of such reasons by electronic document transmission (including transmission by e-mail), and the period during which the transaction details cannot be provided shall not be counted in the period of written delivery.
② Among the transaction details provided by the Company to the User, the name or number of the transaction account, the type and amount of the transaction, information indicating the counterparty, the date of the transaction, the type of electronic device and information that can identify the electronic device, the access record of the electronic device related to the electronic financial transaction, the User's withdrawal consent, the application for the electronic financial transaction, and the change of the terms and conditions of the electronic financial transaction, Records of electronic financial transactions with a transaction amount exceeding 10,000 won per transaction for a period of 5 years, records of small electronic financial transactions with a transaction amount of 10,000 won or less per transaction for a period of 1 year, records of transaction authorization when using electronic payment instruments, user's error correction requests and processing results for a period of 1 year, and information on the fees received by the Company in exchange for the provision of electronic payment agency services.
③ If a user wishes to request a written copy of the information specified in Paragraph 1, the user may request it at the following address and phone number.
- Address: 7th floor, Korea Chamber of Commerce and Industry, 39 Sejong-daero, Jung-gu, Seoul, Republic of Korea
- Email address: [email protected]
- Phone: 1600-1234

Article 10 (Correction of Errors, etc.)

(1) The user may request the Company to correct the error when the user realizes that there is an error in using the electronic financial transaction service.
When the Company receives a request for correction of an error pursuant to the provisions of the preceding paragraph or when the Company knows that there is an error itself, the Company shall immediately investigate and process the error and notify the User of the result in writing, by phone, or by e-mail within two weeks from the date of receipt of the request for correction.

Article 11 (Company Liability)

① The Company shall be liable for damages caused to the User due to accidents caused by forgery or alteration of the access medium. However, the Company may make the User bear all or part of the liability if the User violates Article 8, Paragraph 2, or if the User divulges, exposes, or neglects his/her access medium even though the User knew or could have known that a third party may use the User's access medium to conduct electronic financial transactions without authorization.
② The Company shall be liable to compensate the User for any damages caused to the User due to an accident occurring in the process of electronic transmission or processing of contract conclusion or transaction instructions. However, if the damage is caused to a user who falls under the clause of Paragraph 1 of this Article or is a corporation (excluding a small business under Article 2, Paragraph 2 of the Basic Act on Small and Medium-sized Enterprises) and the Company has fulfilled the duty of care reasonably required, such as establishing security procedures to prevent accidents and strictly complying with them, the Company may make the user bear all or part of the responsibility.
③ The Company shall be liable to compensate the User for damages caused by an accident resulting from the use of electronic devices for electronic financial transactions or access media obtained by false or other fraudulent means by intruding into the information and communication network pursuant to Article 2, Paragraph 1, Item 1 of the Act on Promotion of Information and Communication Network Utilization and Information Protection, etc. However, the Company shall not be liable to the User in any of the following cases.
1. In the event of an accident pursuant to Article 9, Paragraph 1, Item 3 of the Electronic Financial Transactions Act due to the user's refusal without justifiable reason to take additional security measures required by the Company for electronic financial transactions to enhance security in addition to verification according to the access medium.
2. If an accident occurs due to the following acts by the user with respect to the media, means, or information used in the additional security measures in paragraph 1. Leaks, discloses, or leaves unattended B. Lent it to a third party or delegated its use, or provided it for the purpose of transfer or collateral

Article 12 (Effect of Electronic Payment Transaction Agreement)

(1) If the user's transaction instruction is related to an electronic payment transaction, the Company shall act as the payment processor and transmit the contents of the transaction instruction related to the electronic payment transaction so that the payment is made.
② The Company shall return the funds received to the User if the payment transaction is not made in accordance with the User's transaction instructions regarding the electronic payment transaction.

Article 13 (Revocation of Trade Instructions)

(1) In the case of transaction instructions for electronic payment transactions, the user may revoke the transaction instruction by contacting the following address, e-mail, and contact information before the payment is effective.
- Address: 7th floor, Korea Chamber of Commerce and Industry, 39 Sejong-daero, Jung-gu, Seoul, Republic of Korea
- Email address: [email protected]
- Phone Number: 1600-1234
The effective time of payment under the preceding paragraph shall be (i) in the case of electronic funds transfer, when the information in the amount of the transaction instruction is recorded in the account ledger of the financial institution where the recipient's account is held; and (ii) in the case of payment by other electronic payment methods, when the information in the amount of the transaction instruction is entered into the electronic device of the financial institution where the recipient's account is held.
③ If the payment has become effective, the user may withdraw the subscription in accordance with the method of withdrawing the subscription under the relevant laws such as the Act on Consumer Protection in Electronic Commerce, etc. or return the payment as stipulated in Article 6 of these Terms.

Article 14 (Creation and Preservation of Records of Electronic Payment Gateway Service Usage)

① The Company creates and preserves records that allow users to track and retrieve the contents of electronic financial transactions or to verify or correct errors in the contents.
② The types of records and preservation methods that the Company shall preserve pursuant to the provisions of the preceding paragraph shall be as set forth in Article 9, Paragraph 2.

Article 15 (Prohibition of Providing Electronic Financial Transaction Information)

The Company shall not provide or disclose to any third party, or use for any purpose other than business purposes, any information or data concerning the user's personal information, the user's account, access media, and the contents and results of electronic financial transactions acquired in the course of providing electronic financial transaction services without obtaining the user's consent. However, this shall not apply in cases where the Company follows due process based on relevant laws such as the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Personal Information Protection Act, and the Act on the Use and Protection of Credit Information.

Article 16 (Termination and Limitation of Use)

The user may terminate the service contract through the service homepage or customer center.
The Company may immediately terminate the Service Use Agreement or restrict the use of the Service without prior notice if you fail to fulfill your obligations under these Terms. If you have any objection to the Company's actions, you may file an appeal through the Service homepage or customer center.
③ If the objection in the preceding paragraph is deemed to be justified, the Company shall immediately resume the use of the Service.

Article 17 (Dispute Resolution and Arbitration)

(1) The user may request the following dispute handling officer and person in charge to handle disputes such as opinions and complaints related to the use of electronic financial transaction services and claims for damages.
- Contact: RM, PG Business Unit
- Tel: 02)368-0916
- Email: [email protected]
If the user has filed a dispute with the Company, the Company will inform the user of the results of the investigation or processing within 15 days.
③ You may apply to the Financial Services Commission of the Financial Supervisory Service Commission pursuant to Article 51 of the Act on the Establishment of the Financial Services Commission or the Consumer Dispute Mediation Committee of the Korea Consumer Affairs Ministry pursuant to Article 60 of the Consumer Affairs Act to mediate disputes related to the use of the Company's electronic financial transaction services.

Article 18 (Company's obligation to ensure stability)

To ensure the safety and reliability of electronic financial transactions, the Company shall comply with the standards set by the Financial Services Commission for information technology and electronic financial business, including personnel, facilities, and electronic devices for electronic transmission or processing by type of electronic financial transaction.

Article 19 (Non-Terms Rules and Jurisdiction)

(1) If the matters individually agreed upon between the Company and the User differ from the matters set forth in these Terms, the agreement shall take precedence over these Terms.
② Matters not stipulated in these Terms and Conditions shall be governed by consumer protection laws such as the Electronic Financial Transactions Act, the Act on Consumer Protection in Electronic Commerce, the Act on Door-to-Door Sales, and the Women's Specialized Financial Business Act.
③ Jurisdiction over disputes between the Company and the User shall be governed by the Civil Procedure Act.
Addendum These Terms are effective as of February 26, 2025.
Privacy policy Terms of Use

business name : SELBAN

representative : CHOI HWANG

tel : 032-345-0616

Business registration number : 187 87 02927

Mail order business report : 경기도 부천시 부광로 220 우성테크노파크1 602호

Personal Information Manager : SELBAN OFFICIAL

@ SELBAN Corp.